Privacy Policy

Last updated: 6/7/2025

Birch Bay Carts & Rentals (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, rent our equipment, or communicate with us via text or other channels.

1. Information We Collect

We may collect the following information from you:

• Full name
• Email address
• Phone number
• Billing information
• Driver’s license or ID (for rentals)
• Any other information voluntarily submitted through forms or communication

2. How We Use Your Information

We use your information to:

• Process and manage your rental reservations
• Send confirmations, reminders, and rental instructions
• Provide customer support
• Communicate via SMS regarding your rental
• Improve our services and website

3. Text Messaging

By providing your mobile number, you consent to receive SMS messages from Birch Bay Carts & Rentals related to your booking and occasional promotions. Message and data rates may apply. You may opt out at any time by replying STOP.

We do not share your phone number with third parties for their marketing purposes.

4. Cookies and Tracking

We may use cookies or basic analytics tools to understand how visitors use our website. This information is used only to improve our user experience and is not linked to your personal identity.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted service providers (e.g., payment processors, booking platforms) only as necessary to operate our business.

6. Data Security

We take reasonable precautions to protect your information. While no system is 100% secure, we implement physical, technical, and administrative safeguards.

7. Your Rights and Choices

You can:

• Request access to your data
• Ask us to delete your information
• Opt out of marketing communications

To make such a request, email us at birchbaycarts@gmail.com.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
birchbaycarts@gmail.com or use the contact form on our website.